Support

Customer portal

Sign in to the SLV GridOps Customer Portal to download purchased products, recover licenses, manage site activations and subscriptions, update billing details, and view receipts or invoices.

Contact

Email mike@silverbackdistro.com. Include the affected GridOps product, plugin version, WordPress and WooCommerce versions, what you expected, what happened, and steps we can use to reproduce it.

Before sending store data

Do not email passwords, API keys, payment information, customer exports, license documents, or full database backups. We will arrange a safer transfer method if diagnostic material is necessary.

Licenses, receipts, and billing

Use the account and receipt links provided by Freemius for license recovery, invoice access, subscription management, and cancellation. If that does not resolve the issue, contact us with the purchasing email and order or license identifier.

Operational incidents

If an active workflow is blocked, put “URGENT” and the affected operation in the subject. Preserve the relevant GridOps history, snapshot, health, or audit evidence and avoid repeatedly retrying a failed financial, inventory, receiving, filing, or wholesale order operation.

Refunds

See the Refund Policy for the 14-day guarantee and request instructions.