Privacy Policy

SLV Plus operates SLV GridOps. This policy explains the information involved when you visit this website, contact us, start a trial, purchase a license, or use a GridOps plugin.

Website visits

This static website does not use a customer account database or first-party advertising tracker. Our hosting provider may process routine server logs such as IP address, browser type, requested page, and timestamp for security and reliable delivery.

Checkout, licensing, and updates

Checkout overlays, payments, tax handling, licensing, update delivery, and related account communications are provided by Freemius. Information you submit in those experiences is processed by Freemius under its own privacy terms. SLV GridOps may receive purchase, license, installation, and contact information needed to provide the product and support. Payment-card details are not collected by this website.

Support

When you contact us, we use the information you provide to answer the request, diagnose problems, and maintain an appropriate support record. Please do not send passwords, payment-card details, license documents, or store exports unless we specifically request a secure transfer method.

Plugin data

Operational store data created by GridOps plugins remains in your WordPress/WooCommerce environment except where you deliberately use an external service or opt into functionality that clearly states otherwise. Consult the privacy disclosures shown by WordPress and Freemius during installation and activation.

Retention and choices

We retain business and support records only as reasonably needed for service, security, accounting, legal obligations, and dispute resolution. You may request access, correction, or deletion where applicable by contacting us. Some records may have to be retained for legal or accounting reasons.

Contact

Email mike@silverbackdistro.com with “GridOps privacy request” in the subject.